Measuring Public Transport Performance

How can we make public transport a more attractive and viable mode of travel? What do our riders expect from our services and how can we serve them better? How can we make our cities more sustainable by increasing the modal shares of public transport? What sort of indicators shall we develop to evaluate and benchmark our existing public transport systems? Most developing country cities and public transport authorities face these questions as they take on the big challenge of augmenting and improving public transport services. While doing so, cities need an effective performance measurement system for public transport which helps them assess their progress and define where they want to go in the future. This technical document describes the role that performance measurement can play in public transportation planning and management, the need for developing cities to adopt performance evaluation and the steps for initiating this. The document also presents examples on performance measurement from various cities across the world and their experiences. The information in this document will be useful to policy makers, analysts, and practitioners involved in urban transport planning and particularly public transport planning and provision in cities, in both developed and developing countries.